Privacy Policy

Q: What is NGO Desk?

NGO Desk is a donation management platform that helps verified NGOs and charities manage donors, campaigns, orphans/beneficiaries, and volunteers in one secure, transparent system.

Q: Who is NGO Desk for?

NGO Desk is built for NGOs, charities, and nonprofit organizations that need to track donations, manage donor relationships, run fundraising campaigns, and report on impact — from small local charities to multi-branch organizations.

Q: Is NGO Desk free to use?

NGO Desk offers paid plans based on organization size and feature needs; exact pricing depends on the plan selected during registration. Contact NGO Desk or check the registration page for current plan details.

Q: Can one NGO Desk account manage multiple NGOs or branches?

Yes. NGO Desk is a multi-tenant platform, meaning a single deployment can serve multiple NGOs, each with its own isolated data, donors, and branding, while a platform-level SuperAdmin can oversee all organizations.

Q: How does NGO Desk keep donation data secure?

NGO Desk lets you track donations and donation amounts, donor profiles and history, fundraising campaigns, orphan/beneficiary records, groups/branches, and volunteer or team activity — all from one dashboard.

Q: Does NGO Desk support orphan sponsorship programs?

Yes. NGO Desk includes dedicated orphan and beneficiary management, so organizations running sponsorship or aid-distribution programs can track individual cases, assigned donors, and distribution history.

What we collect, why we collect it, and how it's protected.

Last updated: 27 August 2026

This Privacy Policy explains how NGO Desk and its Donation Management System (DMS) (together, the "Platform") collect, use, and protect the personal data of NGOs, donors, volunteers, and staff users on our donation management platform. It applies wherever you interact with the Platform — the public website, donor, volunteer, and NGO registration forms, online payments, and the DMS dashboard itself.

Quick answers

Does NGO Desk store my card number? No — card payments are handled directly by our payment processor (Safepay); we only ever receive the payment result and amount. See Information we collect.
Who can see my CNIC or ID document? Only the specific NGO you registered with, and authorized platform administrators — never other NGOs or third parties. See How we share it.
Does NGO Desk use tracking or advertising cookies? We use a first-party session cookie plus privacy-conscious analytics (Microsoft Clarity, and Google Analytics/Tag Manager where an NGO enables it) — never third-party advertising cookies. See Cookies & tracking technologies.
Can I request my data be deleted? Yes — contact us via the Inquiry page. Some records (e.g. completed donations) may be retained for accounting purposes. See Your rights.

01 Information we collect

Who	What we collect
Donors	Full name, email, WhatsApp/phone number, address, CNIC (national ID) number and a copy of the CNIC document, and a screenshot/proof of payment when registering a sponsorship.
Volunteers	Full name, email, phone number, profession, date of birth, a copy of your ID document, and your stated purpose for volunteering, collected when you apply through an NGO's volunteer registration page.
NGOs	Organization name, contact email and phone, address, logo, package/plan selection, and — if provided — a payment proof for the subscription fee.
Card donors	When paying by card, your name, email, and card details are collected directly by our payment processor (Safepay) — we never see or store your full card number.
Everyone	Basic technical data such as IP address and browser information, used for security, error logging, and to detect your approximate country so we can display donation amounts in your local currency.

02 How we use it

We use this information to verify donor, volunteer, and NGO identity; process and record donations, sponsorships, and volunteer applications; activate and bill NGO subscriptions; send account and transactional emails (welcome emails, password resets, subscription reminders, donation confirmations, volunteer approval notices); respond to messages submitted through our Inquiry page and live chat; and to prevent fraud and abuse of the Platform.

04 Storage & security

Uploaded documents (CNIC copies, volunteer ID documents, payment proofs, logos) and account data are stored on secured servers with access restricted to authorized platform administrators and the relevant NGO's own staff. Passwords are stored using industry-standard hashing, never in plain text, and two-factor authentication is available for DMS accounts that want an extra layer of login security. As with any online service, no method of storage or transmission is 100% secure, but we take reasonable, industry-standard measures to protect your information.

05 Your rights

You may ask us to access, correct, or delete the personal information we hold about you by reaching out through our Inquiry page. Some information — such as records of a completed donation — may need to be retained for accounting and accountability purposes even after a deletion request.

06 Cookies & tracking technologies

The DMS uses a first-party session cookie to keep you signed in; it's essential to the service and carries no advertising data. On the public site, we use Microsoft Clarity to understand how visitors use our pages (aggregated behavior analytics, not used to identify you personally), and — where an NGO's SuperAdmin has enabled it — Google Analytics and/or Google Tag Manager for traffic reporting. Registration forms are protected by a self-hosted CAPTCHA that we generate ourselves, so solving it never sends your data to a third party. We do not use third-party advertising or retargeting cookies, and we do not sell browsing data.

07 Children's privacy & beneficiary records

The Platform is intended for use by NGOs, donors, and volunteers aged 18 and over. Beneficiary records — orphans, widows, institutions, and similar sponsorship categories an NGO supports — may include minors' information, entered and managed entirely by the NGO responsible for their care under its own safeguarding obligations; NGO Desk does not independently collect this data from the public.

08 Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

09 Inquiry

Questions about this policy or your data? Reach us via our Inquiry page.