Contact NGO Desk

Q: What is NGO Desk?

NGO Desk is a donation management platform that helps verified NGOs and charities manage donors, campaigns, orphans/beneficiaries, and volunteers in one secure, transparent system.

Q: Who is NGO Desk for?

NGO Desk is built for NGOs, charities, and nonprofit organizations that need to track donations, manage donor relationships, run fundraising campaigns, and report on impact — from small local charities to multi-branch organizations.

Q: Is NGO Desk free to use?

NGO Desk offers paid plans based on organization size and feature needs; exact pricing depends on the plan selected during registration. Contact NGO Desk or check the registration page for current plan details.

Q: Can one NGO Desk account manage multiple NGOs or branches?

Yes. NGO Desk is a multi-tenant platform, meaning a single deployment can serve multiple NGOs, each with its own isolated data, donors, and branding, while a platform-level SuperAdmin can oversee all organizations.

Q: How does NGO Desk keep donation data secure?

NGO Desk lets you track donations and donation amounts, donor profiles and history, fundraising campaigns, orphan/beneficiary records, groups/branches, and volunteer or team activity — all from one dashboard.

Q: Does NGO Desk support orphan sponsorship programs?

Yes. NGO Desk includes dedicated orphan and beneficiary management, so organizations running sponsorship or aid-distribution programs can track individual cases, assigned donors, and distribution history.

Questions about NGO registration, donor sign-up, volunteering, or your donation management software account? Send us a message — we'd love to help.

Get in touch

Send us a message and our team will get back to you as soon as possible. For account-specific help, signing in and using the in-app Support page gets you a faster response.

Email

We reply to every message submitted here.

Registering an NGO?

Start your registration instead — it's faster than waiting on a reply.

Want to donate?

Browse active campaigns and register as a donor directly.

Want to volunteer?

Apply as a volunteer with any NGO on the network.

Need help using NGO Desk?

Read the User Manual for step-by-step guidance on every feature.

Name *

Email *

Phone (optional)

Message *

Verification code *

Frequently asked questions

How do I contact NGO Desk support?

Fill in the inquiry form on this page with your name, email, and message and our team will reply by email. If you already have an account, signing in and using the in-app Support page gets you a faster, ticket-tracked response.

How long does NGO Desk take to reply to an inquiry?

We reply to every message submitted through this page, usually within one to two business days. For urgent account issues, signing in and opening a support ticket is the fastest route.

I want to register my NGO — do I need to contact support first?

No. You can register your NGO directly and start using the donation management software as soon as your organization is approved — there's no need to wait for a reply here.

How do I register as a donor or volunteer?

Donors can browse active campaigns and register directly to give, and volunteers can apply to any NGO on the network from the public site — both take just a few minutes.

Where can I find help using my NGO Desk account?

Our full User Manual covers every feature step by step, for NGO admins, volunteers, and donors alike — it's often faster than waiting on a reply.